Teahupo’o Lagoon Tour

Privacy policy

This privacy policy describes how Teahupo’o Lagoon Tour(https://teahupoolagoontour.com/, the “site” or “we”), in its capacity as data controller, pays particular attention to protecting and respecting your privacy.

As required by law, this privacy policy explains how we collect, use and share your personal data when you visit or make a payment on the site.

We invite you to carefully read our privacy policy to learn about and understand our practices regarding the processing of your personal data.

1. Legal information

A. General information

Teahupo’o Lagoon Tour is registered under Number Tahiti xxx in French Polynesia, whose registered office is xxxx, French Polynesia.

Telephone number: +689 89 27 16 26
E-mail address: teahupoolagoontour@gmail.com

B. Site editing and publications

The site is published by Teahupo’o Lagoon Tour and hosted by OVH SAS, a subsidiary of OVH Groupe SA, a company registered in the Lille Trade and Companies Register under number 537 407 926 and located at 2, rue Kellermann, 59100 Roubaix.

The director of the publication is Mr Ariifano BERNIERE in his capacity as manager.

C. Copyright

This site respects copyright. All content, pages, scripts, icons and sounds on this site are the property of Teahupo’o Lagoon Tour. Any production, reproduction or representation of this site, in whole or in part, on any medium whatsoever, is prohibited. Failure to comply with this prohibition constitutes an infringement that may incur the civil and criminal liability of the infringer. It is strictly forbidden to use or reproduce the name “Teahupo’o Lagoon Tour” or its logo, alone or in combination, for any purpose whatsoever, and in particular for advertising purposes, without the prior written consent of Teahupo’o Lagoon Tour.

2. Definitions

“Personal data” or “data” means any information relating to an identified or identifiable natural person. An “identifiable natural person” is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

“Sensitive data” is a special category of personal data. It includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade-union membership, as well as the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. The site does not process any sensitive data.

“Data controller” means the natural or legal person, public authority, department or other body which, alone or jointly with others, determines the purposes and means of processing. In this case, this is teahupoolagoontour@gmail.com.

“Regulation” means Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of data (RGPD) and the French Data Protection Act No. 78-17 of 6 January 1978 as amended.

3. Collected data

When you visit our site, we collect certain information about your device, your activity on the site and the information necessary to process your purchases. We may also collect additional information if you contact customer support or if you contact us via the various forms available on our site.

In this privacy policy, we refer to any information that can uniquely identify an individual as “personal data”. See the list below for more information on what personal information we collect and why.

A. Children under 13

Our site is not intended for children under the age of 13. To the best of our knowledge, we do not collect, use or disclose personal information from children under the age of 13. If you believe that we have collected, used or disclosed personally identifiable information from a child under the age of 13, please contact us at teahupoolagoontour@gmail.com so that we may take appropriate action.

B. Data collected by cookies and other trackers

The site uses cookies installed on your computer during your browsing. A cookie is a small file that records information about your browsing on a site.

Cookies allow us to understand how users navigate our site, and to obtain data from which we can improve the browsing experience in the future and keep items in your shopping cart after logging out.

The cookies we issue allow us to :

  • Keep the site running smoothly
  • To record and adapt the site’s functionalities according to your browsing preferences (identification, adapting to the types of devices used)
  • manage the acceptance and retention period of cookies

Cookies issued by third parties:

  • Analytics cookies

Google Analytics, Google tag and Facebook Pixel cookies enable us to track our site’s audience, find out how you navigate our site and generate statistical data on site usage. This enables us to improve site performance and enhance the user experience.

The data collected may include: your browser version, your IP address, your time zone and the way in which you interact with the site.

You can find out more about how Google uses your personal data here: https://policies.google.com/privacy?hl=en.

You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • Social network cookies

While browsing our site, you may click on the “social networks” buttons to view our Instagram, Facebook, Twitter and other profiles. These third-party applications may use cookies to offer you targeted advertising. By clicking on the icon corresponding to the social network, the latter may identify you.

We cannot control the process used by social networks to collect information relating to your browsing on our site. We therefore invite you to consult their personal data protection policies to find out how they are used and what browsing information they may collect.

  • WooCommerce cookies

Our online reservation system is developed with WooCommerce. As a result, WooCommerce may place cookies on your computer for everything related to online store functionality. This includes your use of the shopping cart, checkout, payment and reservation tracking preferences.

C. Cookie management

When you visit our site for the first time, a cookie banner will appear, informing you of the purposes of cookies.

Further information on the cookie settings used by the site, as well as specific settings to select if you do not wish us to use all or any of the above cookies, can be found in the “cookie settings” section.

You can disable the installation of cookies at any time by configuring your browser accordingly.

D. Sensitive data

We do not process any sensitive data.

E. Data collected via forms

  • Contact form

When you contact us via the contact form on our site, we collect the following data:
– Name and surname
– Email
– Message

This data will enable us to contact you by email to answer any requests or queries you may have regarding Teahupo’o Lagoon Tour or your booking.

  • Direct contact with customer support

When you contact us at teahupoolagoontour@gmail.com we collect the following information:
– Email
– Email content

You are free to provide us with more information in the content of the email. We will use the information provided to provide you with the customer support you require.

    4. Shelf life

    We keep your personal information only for as long as is necessary to fulfill the purpose for which it was collected, to meet legal retention requirements and for as long as is necessary to protect our legitimate business interests.

    A cookie is valid for 13 months from the date on which you gave your consent to its integration.

    Personal data collected through our various forms will be kept for as long as you decide.

    5. Purpose and legal basis of our processing

    Each data processing operation has a specific purpose and a legal basis.

    The purposes of the processing operations referred to in 3.b are:
    – To obtain statistical data

    The processing operations referred to in 3.b have the following legal basis:
    – Legitimate interest of the organization

    The purposes of the processing operations referred to in 3.e are:
    – To manage customer relations
    – To analyse responses to forms in accordance with the stated purpose

    The processing operations referred to in 3.e have the following legal basis:
    – Legitimate interest of the structure

    The personal data collected will not be used for purposes other than those listed herein, unless we have obtained your consent or, if required or authorized by law.

    6. Recipients of your data

    The data collected may be used by :

    • Our “support” service for all special requests.
    • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.

    In the event of reorganization or restructuring, whether planned or finalized, certain auditors, advisors or purchasers may also have access to your data.

    7. Data transfer

    We undertake not to communicate any personal data without first obtaining your consent. However, where required or permitted by law, we may disclose certain data without your consent.

    Whenever we disclose your personal data, we will endeavour to do so only to the extent strictly necessary.

    We do not transfer your data outside the European Union. However, it may be hosted on servers located outside the European Union.

    In this case, we undertake to take all necessary measures to preserve the integrity and security of your data so that it is :

    • Located in a country considered suitable by the European Commission.
    • Sent to entities offering sufficient guarantees as to the protection of personal data through the implementation and signature of standard contractual clauses approved by the European Commission.

    8. Processing security

    We ensure that your data is treated with the utmost confidentiality and security by implementing the technical and organizational measures necessary to preserve its security, confidentiality and integrity under optimum conditions.

    Only strictly authorized persons will have access to your data. No unauthorized third party will have access, unless the data controller is legally obliged to do so.

    9. Your rights

    Pursuant to the French Data Protection Act and the RGPD, you have at all times the right to access, modify, oppose commercial prospecting and in the event of legitimate reasons, the right to limit the processing of your data and the right to request the deletion of personal data concerning you. You also have the right to the portability of your data, the right to define instructions concerning your data in the event of your death, and the right to withdraw your consent. You can exercise your rights by writing to teahupoolagoontour@gmail.com.

    If you are not satisfied with our handling of your data or the exercise of your rights, you can contact the CNIL.

    10. Update

    This Policy may be updated from time to time. Accordingly, we may modify this Policy at our sole discretion and without prior notice.

    Based on the following principles:

    • significant changes in legislation and/or case law, as well as technical standards applicable to the information system;
    • risk assessment;
    • adjustments suggested by the implementation of internal information management procedures.

    Last update: 21/06/2024

    11. Contact

    For more information about our privacy practices, if you have any questions, or if you wish to file a complaint, please contact us by e-mail at teahupoolagoontour@gmail.com or by mail using the contact information provided in section 1.A) of this policy.